How do I contact Direct Energy?

Is Direct Energy in Texas?

Direct Energy makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options suit each person's needs and lifestyle.

Who is the CEO of Direct Energy?

Badar Khan serves as the CEO / President of Direct Energy.

How do I change my address with Direct Energy?

If you are moving and want to transfer your DERS services to a new address, call us at 1-866-420-3174. If you notify us of your move approximately one week in advance, we'll be able to transfer services to your new address before you move.

How do I add direct energy to online banking?

Pay Through Your Ders Online Account

Our secure online payment portal is always open, and easy to use. Once you sign-in: Hover over the Payments tab and select Make One Time Payment from the drop-down menu. Select the electricity or natural gas account you would like to make a payment to.

Is Direct Energy legit?

Direct Energy is a legitimate energy provider that supplies over 6 million homes in the U.S. and Canada with natural gas and electricity. Its award-winning service is likely to meet your energy needs, and its competitive rates and upfront pricing make it worth considering if you're looking for a new provider.Dec 11, 2021

Who owns Direct Energy?

Independent power company NRG Energy has completed its $3.6 billion acquisition of retail electricity distribution firm Direct Energy. Through the deal NRG adds more than three million retail customers across North America.May 1, 2021

Where can I make a payment for Direct Energy?

To make a payment by phone, please call 1-877-866-6601 and follow the prompts to make a payment to your account using your credit card and your Payment Number. You can make one-time and automatic payments using your credit card by visiting

Who has the cheapest electricity rates in Texas?

4Change Energy remains the electric company with the cheapest 12 month electricity rate in all regions of Texas at the 1000 kWh usage level.

Does Direct Energy still exist?

Direct Energy's U.S. operations span 46 states and the District of Columbia including Texas, Ohio, Michigan, Illinois, Pennsylvania, California, Connecticut, Maryland, Rhode Island, Maine, New York, New Jersey, Delaware, Massachusetts, Florida, North Carolina, Kentucky, Indiana, Alabama, Oklahoma and Virginia.

image-How do I contact Direct Energy?
image-How do I contact Direct Energy?

Who are Direct Energy's competitors?

Direct Energy's competitors

Direct Energy's top competitors include PlotWatt, Sentient Energy, TekSolv, Verv, Eskom, ComEd, Hydro Quebec and Consumers Energy. Direct Energy is a retail provider of electricity, natural gas, and home and business energy-related services.


How do I cancel my Direct Energy contract?

View your plan and account information under the "Account Management" tab located at the top right of your screen. At the bottom of this page you will notice a "Cancel Service" button. This will take you to a form that you can fill out to request cancellation of your service.


How do I change my name on my direct energy account?

Please contact our Customer Care line 1-866-374-6299 so that they may assist you with this process.


Where is Direct Energy Headquarters?

  • The North American Headquarters are located in Houston, Texas, with regional offices across the U.S. and Canada, Direct Energy operates in 50 US states, the District of Columbia and eight Canadian provinces. Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.


What is the customer service number for Direct Energy?

  • Direct Energy Customer Service Phone Number. The Customer Service Phone Number of Direct Energy is: 888-305-3828 / 416-758-8700 / 1-713-877-3500. Direct Energy is an retailer company that deals in electricity, natural gas and other energy services. The direct energy company is the largest competitive retailer of energy services in USA.


Where is direct energy in Houston Texas?

  • Direct Energy is located at the address 12 Greenway Plz in Houston, Texas 77046.


What is my direct energy account number?

  • What is my Direct Energy Account Number? This is the number that identifies you as a customer. It is typically used to locate your personal information when you call Customer Service with questions or when you pay your bill. It can found at the top of your bill, whether paper or digital.

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